Customer Experience Advisory Member

Brad Holtzkamp

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customers, Their Experience Journey
  
• Customer First Culture
  

Manager, Reliability Engineering & Automation

F&G

Software Quality Engineering Leader with over 25 years experience in software industry roles that directly impact customer experience: Technical Support; Technical Writer; Software Quality Engineer. Experienced in leading IT Automation teams, providing Test Automation and Robotic Process Automation that help ensure a positive external customer experience, and provide internal stakeholders relief from manual, tedious tasks, so they can focus on more value added activities. My career as a customer advocate spans the industries of manufacturing, e-commerce, accounting, CRM, benefits administration, insurance, professional services, wholesale distribution, and accountancy.

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