Customer Experience Advisory Member

Robert Hughes

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer First Culture
  

CIO

Watercress Financial Group

Driving Results through Leadership, Partnership, Innovation and Continuous Improvement

I excel at uniting IT and business.


• Action oriented senior leader, fact based decision maker, problem solver and strategic thinker with demonstrated ability to organize, transform, orchestrate change and produce results across organizational lines.
• Change agent who enables effective technology through partnership, careful listening, alignment with business goals, ongoing measurement and continuous improvement.
• A quick learner with vast experience in all areas of IT, program / project management, mergers & acquisitions, risk management and compliance.
• Experience in large, mid-sized and startup organizations as both a permanent employee and consultant.

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