Customer Experience Advisory Member

Scott Mikkelson

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Director of Business Systems

Student

DriSteem Corporation - January 17, 2006 – Current 

Director of Business Systems
• Lead the planning and implementation of all IT systems and operations worldwide.
• Lead and enforce cybersecurity best practices across the entire organization.
• Lead all the development of all custom software platforms worldwide.
• Lead Enterprise Resource Planning (ERP) software that manages all core business processes for optimal      
        performance.
• Lead Data Analytics development and research to ensure data-driven decisions across the organization.

Marketing and Technical Services Manager
• Managed Marketing, Marcom, Website Development, and Custom Software development teams worldwide.
• Managed Customer Service and Technical Support, groups.

North American Aftermarket Sales Manager
• Sales management of independent sales representatives, service, and product development for North America.

North American Ultra-Violet Germicidal Sales Manager
• Sales management of independent sales representatives and product development for the product line for all of 
        North America.

Mankato State Alumni

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